Return & Refund Policy — Glowyva

Last updated: [15/072026]

Thank you for shopping at Glowyva. We want you to love your skincare products. If you're not completely satisfied with your purchase, please review our policy below.

1. Returns

Due to the nature of our products (skincare and cosmetics), we can only accept returns under the following conditions, for health and hygiene reasons:

• The item must be unopened, unused, and in its original packaging with seals intact.
• You must request a return within 14 days of receiving your order.
• Proof of purchase (order number or receipt) is required.

We are unable to accept returns on products that have been opened, used, or damaged after delivery, unless the item arrived defective or incorrect (see Section 3).

2. How to Request a Return

To start a return, please contact us at [Glowyva.support@gmail.com] with:

• Your order number
• The product(s) you wish to return
• The reason for your return

Once your request is approved, we will provide you with return instructions and the return address. Please do not send products back without prior approval, as we cannot guarantee a refund for unauthorized returns.

3. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [Glowyva.support@gmail.com] with:

• Your order number
• A photo or video of the item and packaging

We will offer a free replacement or a full refund, including any shipping costs, at no charge to you.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Shipping costs are non-refundable, except in cases of damaged, defective, or incorrect items (see Section 3).

5. Exchanges

We currently only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at [Glowyva.support@gmail.com].

6. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded:

• Opened or used skincare products
• Products without original packaging or seals
• Gift cards
• Sale or clearance items (unless defective)

7. Order Cancellations

Orders can be cancelled free of charge within [insert time frame, e.g. 12 hours] of purchase, as long as the order has not yet been shipped. Please contact us as soon as possible at [Glowyva.support@gmail.com] to request a cancellation.

8. Late or Missing Refunds

If you haven't received a refund yet:

1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank — there is often processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at [Glowyva.support@gmail.com].

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

Glowyva 📧 Email: [Glowyva.support@gmail.com] 🌐 Website: [Glowyva.com]

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Glowyva reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for changes.