Shipping Policy — Glowiva

Last updated: May 15, 2026

Thank you for shopping with Glowiva.
We are committed to delivering your beauty products safely and efficiently.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

In periods of high demand, processing times may be slightly delayed.

2. Shipping Times

Estimated delivery times may vary depending on your location:

• Domestic Shipping: 3–7 business days
• International Shipping: 7–15 business days

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

• destination;
• shipping method;
• order weight and size.

Free shipping promotions may be offered occasionally on qualifying orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).

Tracking information may take up to 48 hours to update.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

These charges are the responsibility of the customer and are not included in the product or shipping prices.

6. Lost or Delayed Packages

Glowiva is not responsible for delays caused by:

• customs clearance;
• carrier disruptions;
• incorrect shipping information provided by the customer;
• weather or unforeseen circumstances.

If your package appears lost, please contact us and we will do our best to assist you.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately. We cannot guarantee address changes once the order has been processed.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• your order number;
• photos of the damaged package and products.

We will review the issue and provide an appropriate solution.

9. Contact Us

For any shipping-related questions, please contact:

Email: support@glowiva.com

Thank you for choosing Glowiva ✨